Disney+ Crashes On Launch Day Leaving Fans Frustrated

It’s the day Disney fans have been waiting for, so what went wrong?

By Marilyn Nelson on November 12, 2019
(Photo by Jesse Grant/Getty Images for Disney)

Ever since Disney announced its streaming service, Disney+, people have been crazy excited about watching all of their old and new favorites. Unfortunately the excitement was short lived. As soon the service began rolling out the trouble started.

Users had trouble signing in. Others were having problems accessing specific content. Additionally, others said they had to wait an hour or more to talk to Disney+ customer service after not being able to log in.

After months of fanfare, Disney+ launched early today (Nov 12) in the U.S., Canada and the Netherlands. The service is considered a serious competitor against Netflix for two reasons – their depth of content plus their low price $7 per month in the U.S.

Disney Plus tweeted a response to the massive delays saying, “The consumer demand for Disney+ has exceeded our high expectations. We are working to quickly resolve the current user issue. We appreciate your patience.”


At launch, Disney+ includes nearly 500 movies and 7,500 TV episodes from Disney, Pixar, Marvel, Star Wars, National Geographic, and other brands. Movies include the “Star Wars” and “Avengers” pictures as well as 18 Pixar films and Walt Disney Animation Studios classics, such as “Snow White and the Seven Dwarfs” and “Beauty and the Beast,” according to the Chicago Tribune.

Disney+ is scheduled to launch next week in Australia, New Zealand, and Puerto Rico. In the spring of 2020, Disney+ will debut across Western Europe, including the U.K., France, Germany, Italy and Spain.

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